SMS customer-care terms.

What you choose

With your recorded SMS permission and after activation checks, Cinderbrook may send service-related messages about your inquiry, consultation requests and eligible missed-call follow-up. The SMS number is 833-845-1501. No marketing or review-request enrollment is included.

Frequency and cost

Message frequency varies with your conversation. Message and data rates may apply under your mobile plan. Consent is not a condition of purchase. An SMS preference is not a service order, subscription purchase or confirmed appointment.

Stopping messages and getting help

Once texting is activated, reply STOP to opt out or HELP for help. You may also record a withdrawal at SMS preferences or email operations@cinderbrookgroup.com. Any permitted final opt-out confirmation is a service message, not permission for further follow-up. A new web submission alone does not clear an existing withdrawal.

Limits and privacy

Delivery and response time depend on carrier availability and staffing; no emergency or 24-hour human-response service is offered. Do not send sensitive information. Carriers are not liable for delayed or undelivered messages.

Read SMS Privacy and the general Terms of Service. These SMS terms supplement the general terms; an accepted service order still controls purchased work.