Support

Questions about an order
or a new project?

Existing customers should use the contact named in their order for scope, delivery, billing, cancellation, or support. New inquiries should use the contact form or public phone and email below.

Who should contact support

Cinderbrook Group LLC
Statement descriptor: CINDERBROOK GROUP
operations@cinderbrookgroup.com
+1 503-206-0103
https://cinderbrookgroup.com

Use the named contract contact in your order for scope, delivery, billing, cancellation, and support requests. For a new inquiry, use the contact page. Routine response times depend on the service; no 24/7 staffed response is promised.

Review the Terms of Service for the shared order framework.

Contact Cinderbrook

Payment and renewal

Setup is due after scope and prerequisites are accepted. Recurring service begins at mutually accepted activation and renews monthly. Cancel in writing to the named contract contact before the next renewal; we confirm receipt and effective date. One-time work ends at accepted handoff. Pilots never convert automatically.

Changes and remedies

No surprise overages: new scope needs a new accepted quote. If accepted work cannot be delivered, we will use the remedy in your accepted order: correction within an agreed date or return of the fee for undelivered work, accounting for customer-paid provider costs already incurred. Customer delay requires an acknowledged revised date.

Exit

At the accepted effective date, future work and renewal stop, approved work and open issues are handed over, charges are reconciled, and delegated access is removed as authorized. We do not delete customer accounts.

Your workspace

One Cinderbrook Portal.

Sign in at portal.cinderbrookgroup.com. Your authenticated identity and actual authorized role or membership determine the workspace. Choosing a role or changing a URL does not grant access.

Owner access is live. Customer access requires approved native customer membership; an inquiry or purchase alone does not create a portal account. If access has not been arranged, use the contact named in your accepted order.

For delivery, billing, cancellation or support, use that named contact. For a new project, tell us what you need. Please keep passwords, passkey codes, tokens and payment details out of messages.

Open Cinderbrook Portal

Clear explanations

About our explainer videos.

Read our site-wide explainer disclosure for presenter, narration and illustrative-interface transparency. Explainers support the written scope; they are not evidence of customer outcomes.

Your next step

Need help with accepted work?

Use the contact named in your order for delivery, billing, cancellation, or support. For a new inquiry, use the contact page.