CinderbrookGROUP LLCPractical digital services.
For your business.
Terms of Service
These Terms describe the order and payment practices used for Cinderbrook services. The accepted written order controls the selected service, scope, price, payment timing, delivery, and named contract contact.
An inquiry alone does not place an order. Work and payment require an accepted written order, agreed prerequisites, our ability to deliver the work, and an authorized payment route. The order identifies deliverables, exclusions, customer inputs and approver, delivery and acceptance steps, and any service-specific terms. Services that require third-party setup need provider checks and customer prerequisites before activation; each package requires the applicable release approval and an accepted order. The six listed package offers have commercial approval; this does not activate customer-specific work.
Read the service scopes, support information, and Privacy Policy.
Customer facts, assets, rights, and customer-facing changes require the agreed approval. Publication or live deployment requires separate authorization where applicable. Commercial outcomes are not guaranteed. Customer Question Intelligence and shared reporting are included under an eligible service, with no separate fee; Publishing is a separate business line.
The accepted order records the exact total, payment timing, applicable taxes when determined, disclosed third-party or provider costs, and shared-work credits before payment. Setup is due after scope and prerequisites are accepted. Landing Page Studio is $450 total: $225 at start and $225 on written acceptance. Website Improvement Sprint is $450 total: $225 initially and $225 on written acceptance. Each split is collection against one service total, not an additional product charge. Payment is requested only through an authorized payment route and accepted order.
The listed packages have commercial approval. Each customer still needs an accepted order and the applicable activation checks before work begins. Package prices include their listed components once; equivalent baselines, reports, checks, and handoffs receive shared-work credits, and component prices are not charged again for the same package scope. Conversion Starter and Content Launch combine the listed existing services under one package total, not an extra charge on top of those components. New scope, fees, or overages require a new accepted quote; there are no surprise fees or overages.
Recurring service starts at mutually accepted activation and runs month to month. Send written cancellation to the named contract contact before the next renewal; we confirm receipt and effective date. Cancellation takes effect at the next renewal unless the accepted order states otherwise. There is no default proration unless the order states it. A pilot never converts automatically to a subscription; one-time work ends at accepted handoff. A failed payment may pause future work after notice and reconciliation under the accepted order.
If Cinderbrook cannot deliver accepted work, we will offer correction by an agreed date or refund the fee for the undelivered portion, subject to disclosed third-party or provider costs already incurred for the customer. Accepted, delivered work does not receive an automatic blanket refund. Customer-caused delay requires an acknowledged revised date; silence is not approval or forfeiture. Nothing here waives a customer’s chargeback rights.
Use the named contract contact for scope, delivery, billing, cancellation, or support. Routine response times depend on the service; no 24/7 staffed response is promised. At the accepted effective date, future work and renewal stop, approved work and open issues are handed over, charges are reconciled, and delegated access is removed as authorized. Customer accounts are not deleted.
These Terms apply together with an accepted written order. The accepted order and service-specific terms control where they differ.
Explainer transparency
Some Cinderbrook explainer videos use AI-generated presenters, narration, and illustrative interface visuals. These are service explanations and demonstrations, not customer testimonials or recordings of real customer engagements unless explicitly labeled otherwise.
Fictional concepts and illustrative examples remain labeled. The written service scope, current price and accepted order govern the work.
Your next step
Use the contact named in your order for scope, payment, cancellation, or support.
Read support informationService-related text messaging requires separate recorded SMS permission and completed provider and operating checks. It does not follow automatically from an inquiry or phone call. Read the SMS customer-care terms, SMS Privacy, or record your SMS preference. Recording a preference is not a service purchase or appointment booking.