Starter
$99/month
$99 standard setup
50 eligible missed-call events and 500 total SMS segments per month
CINDERBROOK BILLING
Billing information
Plan prices, setup fees, payment timing and cancellation terms for Instant Text-Back. An inquiry does not create an order or authorize billing.
Instant Text-Back plans
Plus
$149/month
$99 standard setup
150 eligible missed-call events and 1,500 total SMS segments per month
AI
$249/month
$99 standard setup
300 eligible missed-call events, 2,500 total SMS segments and 500 AI replies per month
When payment is due
Setup is due after the scope and prerequisites are accepted. Recurring service starts at mutually accepted activation and runs month to month. Your accepted written order records the exact amount, payment timing, applicable taxes and any disclosed third-party costs before payment.
No automatic paid overages, upgrades or auto-funding. The $99 standard setup and monthly plan price include standard messaging registration and number costs. Modeled messaging is included; voice and other third-party costs must be agreed in writing.
For Instant Text-Back, there is no annual commitment or early termination fee. Request cancellation before the next renewal; cancellation normally takes effect at the end of the paid period. The accepted order and service terms govern the details.
Full plan scope and usage limits · Payment and service terms
Your next step
If you received an inquiry-specific review link, open it from your Cinderbrook email. If you have a question about an agreed order or invoice, reply to the email for that order.
Manage your billing
Existing billing customers can view invoices and update their payment method in Stripe.
For a new service, Cinderbrook sends payment instructions after you accept the written scope and price. Your inquiry and setup form do not authorize a charge.
Standard setup and billing
$99 one-time standard setup for Starter, Plus or AI. Monthly service remains $99 for Starter, $149 for Plus and $249 for AI, beginning at mutually agreed activation.
If Cinderbrook cannot activate your service, we will refund your full setup fee.
Unusually complex work is quoted separately and agreed before payment.