A call goes unanswered
We check what happened on the line you choose. We skip answered calls, unclear outcomes, repeat events and callers you exclude.
INSTANT TEXT-BACK
Missed a call? Give callers a way to text you back.
Once your service is active, eligible callers get a text asking what they need. Your team can see replies, who is handling them, and what to do next in one inbox.
Plans from $99/month + $99 setup.
Phone compatibility, sender approval and successful testing are required before activation.
CALL, TEXT AND FOLLOW-UP
What happens after a call
We check before sending a text
We check your hours, holidays, permission, opt-outs, number approval and usage limits. If we cannot confirm what happened to a send, we hold it for review.
Your team sees the reply
Your team sees the conversation, service details, notes, owner and next action together. When a person takes over, the AI steps back.
PLANS AND USAGE LIMITS
Choose the handling you need
Starter
$99/month
$99 standard setup
- 50 eligible missed-call events per month
- 500 total inbound and outbound SMS segments
- Staff inbox and schedule rules
- 15 minutes of routine support
Plus
Recommended
$149/month
$99 standard setup
- 150 eligible missed-call events per month
- 1,500 total SMS segments
- Staff assignment and configurable alerts
- Your existing booking link and monthly activity report
- 30 minutes of routine support
AI
$249/month
$99 standard setup
- 300 eligible missed-call events per month
- 2,500 SMS segments and 500 AI replies
- Answers based on approved business facts
- Service, location and timing questions with human handoff
- One authorized and tested direct booking adapter when available
- 60 minutes of routine support
AI and direct booking require authorized setup and successful testing. Choosing a plan does not activate AI or confirm an appointment.
Warnings at 80% and 95%. New business texts pause at the first usage cap. No automatic paid overages, upgrades or auto-funding. Long texts can use multiple segments; inbound messages can incur provider costs. The $99 standard setup and monthly plan price include standard messaging registration and number costs. Modeled messaging is included. Voice and other third-party costs must be agreed in writing.
BEFORE ACTIVATION
Confirm the numbers and where replies arrive
Your call route
We confirm which number customers call, which approved number sends texts, where calls ring, and what happens after no answer. Voicemail changes are explained and agreed before any routing change.
Approval and an agreed test
If your business needs a new messaging approval, do not plan on starting the same day. Provider and carrier review can take days or weeks and may require corrections. We confirm your start date after approval and successful testing.
Your team's access
We confirm who owns incoming work, who receives alerts, which business facts AI may use, and when someone should respond. Direct booking needs the right calendar permissions and an actual confirmed booking test.
Accurate reporting
Reports distinguish drafts, attempts, acceptance, proven delivery, replies and confirmed outcomes. A missed call is not counted as a recovered customer. Revenue is not estimated from message activity.
SUPPORT AND CANCELLATION
Clear service terms
Month to month with no annual commitment or early termination fee. Request cancellation at operations@cinderbrookgroup.com before the next renewal. Cancellation normally takes effect at the end of the paid period; a verified immediate pause is available.
Support: Monday–Friday, 9am–5pm Pacific, excluding observed New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Initial response target is the end of the next business day, not guaranteed resolution or 24/7 monitoring. Standard export is included when requested within 30 days of offboarding. Number transfers and any deletion require separate verified authority.
Review your setup inquiryAn inquiry is not an order, recurring-billing consent or permission for automated texts.
Standard setup and billing
$99 one-time standard setup for Starter, Plus or AI. Monthly service remains $99 for Starter, $149 for Plus and $249 for AI, beginning at mutually agreed activation.
If Cinderbrook cannot activate your service, we will refund your full setup fee.
Unusually complex work is quoted separately and agreed before payment.
Questions about Instant Text-Back
Will it work with my phone?
We check the number customers call, where it rings and what happens when you miss a call. Read the phone setup guide.
Can I change the text?
We agree on the message and when it should go out during setup.
What happens when someone opts out?
We honor opt-outs before sending new business texts.
Can AI make a booking?
Direct booking needs an authorized adapter and a confirmed booking test. Your team can take over the conversation.
What happens when I reach a limit?
We warn at 80% and 95%. New business texts pause at the first cap. A long text can use more than one SMS segment.
What could cost extra?
The $99 standard setup and monthly plan price include standard messaging registration and number costs. Voice and other third-party costs must be agreed in writing. Unusually complex work is quoted separately and agreed before payment.
When can I start?
We agree on the start after phone compatibility, approval and successful testing. Carrier review can take several business days or longer.
What if you cannot activate my service?
We refund your full setup fee if we cannot activate your service.
An inquiry does not create an order or authorize recurring billing or automated texts.