CinderbrookGROUP LLCPractical digital services.
For your business.
CINDERBROOK MISSED-CALL TEXT-BACK
When you're on a job or away from the phone, an automatic text can give eligible callers another way to reach your business.
Managed setup. Your hours. A shared place to follow up.
Plans from $99/month + $99 standard setup. Pilot activation remains pending.
Callers can reply by text.
Your team reviews the inquiry.
EXAMPLE CALL AND REPLY
Watch an illustrative Plus-plan conversation unfold. The images and messages change together, or use Pause to explore at your own pace. This demonstration runs only in your browser and sends no calls, texts or requests.
EXAMPLE: MISSED CALL AND STAFF FOLLOW-UP
FICTIONAL DEMO · NO TEXTS SENT
Step 1 of 4 · an eligible missed call
PLANS AND INCLUDED USAGE
Owner-approved pricing and service terms for one location and one supported sender. We confirm number eligibility, scope and readiness before accepting an order. No payment is collected here.
INITIAL TEXT AND INBOX
$99/month
+ $99 standard setup
An approved reply when you can't take the call.
ASSIGNMENT AND FOLLOW-UP
$149/month
+ $99 standard setup
A shared inbox and a clearer follow-up process.
PLANNED CAPABILITY
$249/month
+ $99 standard setup
Answers and inquiry details before staff take over.
Allowances count both inbound and outbound SMS segments; longer messages may use more than one. New business texts pause at the first applicable limit, with portal warnings at 80% and 95%. No automatic paid overages, upgrades or recharge. Opt-out processing stays active; inbound traffic can still incur provider costs. Long or Unicode texts can use several segments. AI also pauses at its agreed usage or spend limit. The $99 standard setup and monthly plan price include standard messaging registration and number costs. Modeled messaging is included; voice routing, support coverage and other third-party costs are confirmed in writing. Custom integrations and number migrations are separately scoped.
PHONE SETUP QUESTIONS
We check the phone route and workflow before recommending a package.
Often, eligible conditional forwarding lets calls stay with your current provider while texts use a separate approved number. Same-number texting may require porting or eligible hosted messaging. We verify compatibility and explain any carrier charges before changes.
That's part of the planned setup: agreed active hours, your time zone and holiday exceptions. Notification hours can differ from text-back hours. We test those rules before enabling your service.
Plus can share your existing booking link. AI direct booking is a planned capability, available only through an authorized, tested adapter for your software. A link or inquiry is not a confirmed appointment.
Supported setup, approved templates and rules, delivery and usage monitoring, inbox configuration and scoped business-day support. Large changes, migrations and new integrations need a separate agreement. This is not 24/7 human reception or emergency dispatch.
Business texting requires provider and carrier approval. Allow several business days after we receive complete business details and consent documentation; review can take longer or require corrections. We confirm your start date only after approval and successful testing. Setup work can proceed while review is pending.
We warn you in the portal at 80% and 95%. New business texts pause at the first applicable limit. We do not automatically charge overages or upgrade your plan. Opt-out handling stays active, and incoming messages may still incur carrier costs. Any additional allowance must be agreed first.
We are preparing and testing Cinderbrook's own pilot. Business texting is currently off while sender approval and controlled testing remain pending. You can ask about fit; this page does not activate service or take payment.
ASK ABOUT INSTALLATION
We’ll review your current number, working hours and booking tools before discussing an installation.
Review your inquiry before sending it to Cinderbrook. Submitting this inquiry requests a setup review; it does not place an order, authorize automated texts or create a charge. You can also use our existing consultation form.
$99 one-time standard setup for Starter, Plus or AI. Monthly service remains $99 for Starter, $149 for Plus and $249 for AI, beginning at mutually agreed activation.
If Cinderbrook cannot activate your service, we will refund your full setup fee.
Unusually complex work is quoted separately and agreed before payment.
CINDERBROOK WEBSITE ASSISTANT
If the embedded assistant cannot load, you can open it in a separate tab.
Ask about the service, plans and setup requirements. The assistant cannot activate texting or take payment.
Open the existing Cinderbrook assistantThe existing assistant opens in a separate tab and describes Cinderbrook’s current website services. It does not activate Instant Text-Back, confirm an appointment or create a payment.
Read the AI and privacy information
