Thank the happy customers
Thoughtful responses recognize the details people took the time to share.
Cinderbrook Review Care
Your reputation.
Worth looking after.
Ask past customers for reviews, connect requests to completed work and get professional responses prepared for your approval.
See how Review Care could work for your business →$199 setup + $199/month. Software, permissions and posting arrangements agreed before starting.
A review response example
“The team explained everything clearly and left the space tidy. We’d happily use them again.”
Illustrative customer feedback
A thoughtful response
Thank you for sharing this. We’re glad the clear communication and care for your space stood out. We appreciate the opportunity to help.
Demonstration only · not a customer testimonial
Watch the explainer
Review Care
Use this short overview alongside the written scope, boundaries, price, and next steps below.
This video introduces review-response support. See the written service information below for review requests, the approved customer-list process and the current pilot.
Care beyond the star rating
Sound like your business.
Show customers you’re listening.
Handle the difficult ones
A calm, professional draft gives you a useful place to start. Sensitive situations stay with you for review.
Keep the work moving
A consistent queue and approval path make responses part of the routine, rather than another task left for later.
A connected review process
Your past customers.
Your next completed job.
Review Care includes requests to eligible past customers and ongoing requests after completed work, connected to the software you already use.
We’ll check your customer-contact permissions, account access and existing tools, then agree the setup and integration scope before activation. Requests invite honest feedback.
We agree the eligible list, permissions, connection and timing before activation. The one-time supplied-review packet pilot is a separate way to try the response work.
Talk about the ongoing processA clear place to start
See the work.
Then decide what’s next.
Keep it consistent
Ongoing Review Care
$199 / month
$199 setup. Professional response support, with up to 15 personalized response drafts each month.
We also plan honest requests to approved past customers and ongoing requests after completed work through your existing software. We agree the eligible list, permissions, timing and connection before starting. Publishing and any additional integration work are confirmed in your order.
Discuss monthly careTry Review Care
Your first review packet
$199 one-time
Professional response drafts for your first supplied-review packet. Setup waived. No automatic subscription.
You provide the reviews and relevant business context. We prepare the agreed packet for your approval.
Ask about the pilotSimple from the start
You run the business.
We handle the details.
A useful conversation
We look at what you have, what needs attention and what would make a difference.
A clear plan
You know the work, price and next steps before we start. We handle the agreed setup and bring the work to you for approval.
Help that stays helpful
Launch the agreed work, see what’s happening and get support as your business changes.
Good questions
Before we get started.
How much does ongoing Review Care cost?
Ongoing Review Care is $199 setup plus $199/month. Response support includes up to 15 personalized drafts each month, one revision per draft, a weekly approval packet and monthly feedback themes. We agree review-request setup and any additional integration work before starting.
Can review requests use the software we already have?
We start with your existing software and check whether it can support the agreed request process. We confirm the customer list, contact permissions, completion event, message and timing before activation. Compatibility is checked for your account; a connection is not assumed ready.
Can we try the response work without a subscription?
Yes. The $199 one-time response-packet pilot has setup waived and no ongoing commitment. You supply the reviews and relevant business facts. It covers the agreed response packet, not automatic review-request setup.
Do we approve replies before they are posted?
Yes. We prepare response drafts for your approval and flag sensitive situations. Your order confirms who posts approved replies and what access is needed. We do not invent refunds, admissions or remedies on your behalf.
Do you request only positive reviews?
No. Requests invite honest feedback from the eligible customers you approve, without incentives or filtering out unhappy customers. Customers choose whether to respond and what to say. Ratings, review volume and sales are not guaranteed.
What do you need to get started?
Tell us about your business, existing software and the person who will approve responses. We agree the scope and permissions first, then arrange an appropriate way to share authorized reviews and customer information. Do not send passwords or customer lists through a general inquiry form.
Find the right fit
Related services and next steps.
See the Review Care demonstration and request journey, explore Business Profile Care for factual profile checks and update drafts, or request a consultation. Profile Care is a separate service and does not include review replies.
Your next chapter
Let’s give your reviews
the attention they deserve.
Start with a packet, or tell us where your current review process needs help.
Start a conversation