INSTANT TEXT-BACK
How Instant Text-Back works
A short overview of missed-call replies, team follow-up and the steps to set up your service.
Captions are included. Press play to watch.
AFTER THE VIDEO
Complete your setup details
Open the personal setup-form link in your inquiry email. It includes your original inquiry number. You do not need an account to fill it out.
If you already submitted your details, they are retained. You do not need to fill out the form again.
What happens after you submit?
We review your answers and confirm the plan, price and written scope. You decide whether to proceed before payment and account setup.
Questions? Reply to your original Cinderbrook email.
View the setup process ↗Read the video text
When your business misses a call, the caller may still want to reach you. Cinderbrook Instant Text-Back gives eligible missed callers a text reply option. They can explain what they need, and your team can continue the conversation in a shared inbox.
Depending on your plan, you can also use staff assignment, an existing booking link, or AI answers based on business information you approve. Direct booking requires a separately authorized and tested connection.
Standard setup is $99. Starter is $99 per month, Plus is $149, and AI is $249. Each plan has defined usage limits, with no automatic paid overages. Monthly billing begins at agreed activation. If we cannot activate your service, we refund your full setup fee.
Your inquiry email includes a link tied to your inquiry number. Use it to provide your phone provider, business hours, reply contacts and existing software. If you are unsure about an answer, select ‘not sure.’
We review compatibility and confirm your plan, price and written scope before payment. Your account invitation then explains how to create your client portal login. You do not need an existing account.
Before texting starts, we confirm the required permissions, provider approvals, approved messages and successful testing with you. Open the link in this email to continue. If you have questions, reply to the email or ask the chatbot on the setup page.
Watching this video or completing the form does not authorize texting, booking or charges. Activation requires the necessary approvals, successful testing and an agreed start date.