Owner-operated · Umatilla, Oregon
Call +1 503-206-0103operations@cinderbrookgroup.com

Service

Missed-Call Recovery & Follow-Up

Missed-Call Recovery is not standalone: available only as a companion to AI Receptionist or within Response & Recovery. Make one permission-based follow-up attempt for each eligible missed call, within the agreed monthly limit.

$649 setup + $599/month companion; provider usage separately disclosed

Discuss scope

Available with customer-specific activation

Missed-Call Recovery is not standalone: available only as a companion to AI Receptionist or within Response & Recovery. There is no separate minimum purchase beyond the required service or package. Any third-party setup and costs begin only after an accepted order. We confirm customer-controlled access, caps, consent or disclosure, and timing before activation.

Watch the explainer

Missed-Call Recovery

Use this short overview alongside the written scope, boundaries, price, and next steps below.

About our explainer visuals

01

Included

For one number and location, we handle up to 50 eligible missed-call events each month, with at most one approved follow-up attempt per event. We apply do-not-contact rules, reconcile events and receipts, and use the agreed handoff to a staffed recipient. This is not a marketing sequence.

02

Not included

The price does not include caller-ID-only permission, cold outreach, emergency calls, repeated chasing, or booking. We do not send follow-ups when consent is unconfirmed or do-not-contact rules cannot be verified.

03

Price and terms

This service requires qualification and an accepted order. The listed companion price applies only alongside AI Receptionist; Response & Recovery uses its listed package price instead. No additional minimum purchase applies. The accepted scope confirms the required service or package and exact order total before payment. Provider usage is separate and capped. Response & Recovery is the listed package that includes this service, Website Assistant, and AI Receptionist.

04

Customer responsibilities

Provide the approved facts, source material, assets, access when needed, and one named approver.

05

How delivery works

We prepare the approved follow-up template and complete the permission, opt-out, sender, and receipt checks. After approval, we allow at most one attempt per eligible event and reconcile sent and withheld follow-ups.

06

Third-party setup

We confirm the authenticated missed-call event source, specific follow-up permission, customer-specific messaging sender and registration, STOP/HELP and opt-out handling, do-not-contact rules, time window, approved template, staffed recipient, delivery receipts, and cost cap before activation. We do not follow up when consent or the provider receipt is unconfirmed or do-not-contact checks fail.

07

Cancellation and closeout

Send written cancellation to the contact named in your order before the next renewal. We confirm receipt and the effective date. At the accepted effective date, we stop future work, reconcile charges, hand over approved work and open issues, and remove delegated access as authorized. We do not delete customer accounts. We reconcile usage and close the agreed routes with the service-specific handoff.

Straightforward answers

Before you choose.

Is Missed-Call Recovery a standalone text-back service?

No. The current offer is a companion to AI Receptionist or part of Response & Recovery. It covers one number/location, up to 50 eligible missed-call events each month and at most one approved follow-up attempt per event. A standalone instant text-back product is not part of this current offer.

What does the companion service cost?

The listed companion price is $649 setup plus $599/month alongside AI Receptionist, with provider usage separately disclosed and capped. Response & Recovery uses its own package price instead. We confirm the exact order total and scope before payment.

What makes a missed call eligible for follow-up?

We need a verified missed-call event, the required follow-up permission and clear do-not-contact checks. Caller ID alone is not permission. We withhold follow-up when consent, suppression checks or the provider outcome cannot be established.

Can we keep our existing phone number?

We assess your number, carrier, forwarding route and messaging eligibility before agreeing the setup. Keeping a voice number does not automatically mean SMS can be sent from that number. Porting or additional number work needs a separate agreed scope.

Can follow-up run only outside working hours?

Tell us your business hours and time zone. The operating window, any after-hours requirement and fallback are checked during qualification and recorded in the accepted order. We do not activate a schedule until that customer-specific route is configured and tested.

Does the service book appointments or keep chasing callers?

No. The current scope excludes booking, cold outreach and repeated chasing. It allows at most one approved attempt per eligible event and an agreed handoff to a staffed recipient. Telephone answering, recovery and confirmed booking are different functions.

What should we share at the first conversation?

Describe your call system, how missed calls are recorded, what follow-up permission you have and who can handle replies. Do not submit private caller records or passwords in the inquiry form. We arrange any required authorized access after agreeing the scope.

Find the right fit

Start with AI Receptionist for incoming calls or see the Response & Recovery package. If the need is website questions, explore Website Assistant.

Your next step

Is Missed-Call Recovery the right fit?

To qualify for AI Receptionist or Response & Recovery, tell us how missed calls are recorded, what follow-up permission you have, and who can handle replies. Compare AI Receptionist or Response & Recovery before requesting recovery on its own. Do not send private caller records through this form. Please do not send passwords or unnecessary confidential information.

Discuss Missed-Call Recovery